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Global Services and Support

NI has the services and support to meet

your needs around the globe and

through the application life cycle –

from planning and development

through deployment and ongoing

maintenance – and tailored for

customer requirements in research,

design, validation, and manufacturing.

We have direct operations in more than

37 countries and distributors in another

12 locations. Our local sales and support representatives are

degreed engineers, ready to partner with you to find solutions that

best fit your needs.

Local Sales and Technical Support

In offices around the globe, our staff is local to the country so that

you have access to field engineers who speak your language and

are available to consult on your unique needs. We also have a

worldwide support organization staffed with Applications

Engineers trained to quickly provide superior technical assistance.

define your question, then speak to or e-mail an Applications

Engineer, or access more than 14,000 worldwide measurement

and automation professionals within NI Developer Exchange

Discussion Forums. ni.com/support also provides immediate

answers to your questions through self-help troubleshooting,

product reference, and application development resources. For

advanced technical support and software maintenance services,

sign up for Premier Support, a program that provides expanded

hours of support availability and expedited phone/e-mail

response time (typically four business hours).

Training and Certification

NI recognizes that both initial instruction and ongoing education

contribute to your success. NI provides a variety of training alternatives,

from self-paced tutorials and interactive CDs, to worldwide hands-on

courses taught by experienced instructors – all designed so that you

can choose how to learn about our products. Further, NI offers

certifications acknowledging individual expertise in working with NI

Professional Services

Our Professional Services team consists of National Instruments

Applications Engineers, NI Consulting Services, and a worldwide

Alliance Program (a network of 600 independent consultants and

integrators). Our Professional Services team can offer services

ranging from basic start-up assistance and collaborative development

with your engineers, to turnkey system integration and

maintenance of your system. In addition to our NI Alliance Partners,

we have developed global relationships with many industry partners

that range from computer software and hardware companies, such

as Microsoft, Dell, Siemens, and Tektronix. By collaborating with

these companies, you receive a complete spectrum of solutions –

from components to turnkey systems. Find the Alliance Program

Product Services

NI GPIB products are warranted against defects in workmanship

and material for one year from the date of shipment. To help

you meet project lifecycle requirements, NI offers extended

warranties for an additional charge. NI provides complete repair

services for our products. Express repair and advanced

replacement services are also available. Or, order your software

NI Factory Installation Services.

Ordering Made Easy

comparisons, or access technical representatives via online chat

or telephone. Worldwide customers can use a purchase order or

credit card to buy in local currency and receive direct shipments

from local NI offices. Our North American Customer Service

Representatives are available Monday through Friday between

7 a.m. and 7 p.m. Central Time. Outside North America, please

contact the NI office in your country.

Order Status and Service Requests

National Instruments brings you real-time status on current orders at

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National Instruments • Tel: (512) 683-0100 • Fax: (512) 683-9300 • info@ni.com

ni.com

(800) 433-3488