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Global Services and Support

NI has the services and support to meet your needs around the

globe and through the application life cycle – from planning and

development through deployment and ongoing maintenance –

and tailored for customer requirements in research, design,

validation, and manufacturing. We have direct operations in more

than 37 countries and distributors in another 12 locations. Our

local sales and support representatives are degreed engineers,

ready to partner with you to find solutions that best fit your needs.

Local Sales and Technical Support

In offices around the globe, our staff is local to the country so that

you have access to field engineers who speak your language and

are available to consult on your unique needs. We also have a

worldwide support organization staffed with Applications

Engineers trained to quickly provide superior technical assistance.

Use our online Request Support interface (ni.com/support) to

define your question, then speak to or e-mail an Applications

Engineer, or access more than 14,000 worldwide measurement

and automation professionals within NI Developer Exchange

Discussion Forums. ni.com/support also provides immediate

answers to your questions through self-help troubleshooting,

product reference, and application development resources.

For advanced technical support and software maintenance

services,

sign

up

for

Premier

Support,

a program that provides expanded hours

of support availability and expedited

phone/e-mail

response

time

(typically four business hours).

Training and Certification

NI

recognizes

that

both

initial

instruction

and

ongoing

education

contribute to your success. NI provides a

variety of training alternatives, from self-paced

tutorials and interactive CDs, to worldwide hands-on courses taught by

experienced instructors – all designed so that you can choose how to

learn

about

our

products.

Further,

NI

offers

certifications

acknowledging individual expertise in working with NI products and

Professional Services

Our Professional Services team consists of National Instruments

Applications Engineers, NI Consulting Services, and a worldwide

Alliance Program (a network of 600 independent consultants and

integrators). Our Professional Services team can offer services

ranging from basic start-up assistance and collaborative development

with your engineers, to turnkey

system

integration

and

maintenance of your system.

In addition to our NI Alliance

Partners, we have developed global relationships with many industry

partners that range from computer software and hardware

companies, such as Microsoft, Dell, Siemens, and Tektronix. By

collaborating with these companies, you receive a complete

spectrum of solutions – from components to turnkey systems. Find

Product Services

NI GPIB products are warranted against defects in workmanship

and material for one year from the date of shipment. To help you

meet project lifecycle requirements, NI offers extended

warranties for an additional charge. NI provides complete repair

services for our products. Express repair and advanced

replacement services are also available. Or, order your software

NI Factory Installation Services.

Ordering Made Easy

comparisons, or access technical representatives via online chat

or telephone. Worldwide customers can use a purchase order or

credit card to buy in local currency and receive direct shipments

from local NI offices. Our North American Customer Service

Representatives are available Monday through Friday between

7 a.m. and 7 p.m. Central Time. Outside North America, please

contact the NI office in your country.

Order Status and Service Requests

National Instruments brings you real-time status on current orders at

ni.com/status

Similarly, find out the status of open technical support

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IN

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National Instruments • Tel: (512) 683-0100 • Fax: (512) 683-9300 • info@ni.com

ni.com

(800) 433-3488